Terms and Conditions

Who We Are and Acceptance

AeroAppliance provides refrigerator diagnosis, repair, cooling gas refill and installation services and operates from A14 Building, Inderlok, New Delhi 110035. By booking a service, submitting an enquiry, or allowing our technician to carry out work, you accept these terms and conditions.

If you do not agree with these terms, please do not book our service.

Scope of Services

We provide the following refrigerator services for all major brands, including Samsung, LG, Whirlpool, Godrej, Haier, Bosch, Panasonic and Voltas Beko.

• On-site diagnosis of refrigerator faults
• Single-door, double-door and side-by-side / French-door repair
• Cooling and performance repairs, including not-cooling, electrical, over-frosting and defrost faults
• Cooling gas refill with leak test
• Installation, demo, uninstallation and water dispenser / ice-maker setup

Bookings and Confirmation

You can book or enquire through our website forms, by phone at +91 99991 98272, or via WhatsApp. A booking is confirmed once we acknowledge your requested time slot. Same-day slots are usually available, with typical arrival within about 90 minutes of a confirmed booking across Delhi NCR, though timing can vary with demand, distance and traffic.

Scheduling and Rescheduling

We will assign a verified technician to your confirmed slot. If you need to reschedule or cancel, please tell us as early as possible so we can adjust the technician's route. We may reschedule a visit where a technician is delayed, a required part is unavailable, or conditions at the site prevent safe work, and we will inform you if this happens.

Your Responsibilities

To help us complete your service safely and on time, we ask that you make reasonable arrangements before the technician arrives.

• Provide safe access to the refrigerator and a working power point
• Clear food, items and clutter from in and around the unit
• Arrange parking or building access for the technician where needed
• Ensure an adult is present during the visit
• Share accurate information about the appliance and the fault

Pricing and How It Is Calculated

On-site diagnosis is a flat ₹199. Single-door, double-door and side-by-side / French-door repairs are offered at ₹199 as listed on our rate card. Cooling and performance work such as not-cooling, electrical and gas-refill jobs, and installation work, are priced by model after inspection, because the parts and effort depend on the unit.

Genuine spare parts are charged separately at the rates shown on our rate card, for example thermostat or sensor from ₹850 to ₹1,200 and door gasket from ₹450. We diagnose on site, show you the fault and share a fixed quote before any work begins; an on-site assessment may revise the initial estimate, and we will not proceed until you approve the quote. Prices are inclusive of applicable taxes where required by law.

Payment Terms

You pay after the service is complete. No advance payment is needed to book. Payment can be made to the technician by cash, UPI or card. The ₹199 diagnosis fee is adjusted against the cost of any repair you approve on the same visit.

Warranty

Every repair we complete carries a 90-day warranty, which includes a free revisit if the same fault recurs within that period. Genuine parts we fit are covered by their own manufacturer or supplier warranty.

The warranty covers the specific repair carried out. It does not cover new or unrelated faults, physical or electrical damage, misuse, or work done by anyone other than AeroAppliance after our visit.

Limitation of Liability

We carry out our work with reasonable care and skill using trained technicians. Our responsibility is limited to correctly performing the service you have approved and honouring the applicable warranty. We are not responsible for pre-existing faults, for damage caused by the age or prior condition of the appliance, or for losses that could not reasonably have been foreseen. Nothing in these terms limits any liability that cannot be excluded under applicable Indian law.

Intellectual Property

The AeroAppliance name, website content, text, images and branding belong to AeroAppliance and may not be copied or reused without our permission.

Governing Law and Contact

These terms are governed by the laws of India, and any dispute is subject to the jurisdiction of the courts of Delhi. For any question about these terms, contact us at info@aeroappliance.in, call +91 99991 98272, or write to A14 Building, Inderlok, New Delhi 110035.