Refund and Cancellation Policy

The ₹199 Diagnosis Fee

Every service begins with a flat ₹199 on-site diagnosis. During this visit our technician inspects the refrigerator, shows you the fault and shares a fixed quote before any work starts. If you approve a repair on the same visit, the ₹199 fee is adjusted against the cost of that repair, so you do not pay it twice.

If you choose not to proceed after the diagnosis, the ₹199 covers the technician's visit and inspection and is payable for the work already done.

Cancellations and Rescheduling

You can cancel or reschedule a booking at no charge before a technician is dispatched to your address. Please tell us as early as possible by phone at +91 99991 98272 or WhatsApp so we can free up the slot. Once a technician has been dispatched or has reached your address, the ₹199 diagnosis fee becomes payable for the visit.

90-Day Repair Warranty and Free Revisit

Every repair we complete is covered by a 90-day warranty. If the same fault we repaired recurs within 90 days, we will arrange a free revisit and re-do the work at no additional labour charge, subject to the conditions below.

• The revisit must relate to the same fault we originally repaired
• The appliance must not have been opened, modified or worked on by anyone else after our visit
• The warranty does not apply where the fault is due to new physical or electrical damage, misuse or unrelated causes

Parts Warranty

Genuine spare parts we fit are covered by their own manufacturer or supplier warranty. If a covered part fails within its warranty period, we will replace it in line with that warranty. Parts warranty does not cover damage from power surges, mishandling or unrelated faults.

What Is Covered and What Is Not

Our warranty and revisit cover the specific repair we performed. Some issues fall outside this scope.

• Covered: recurrence of the same repaired fault within 90 days
• Covered: failure of a genuine part within its own warranty period
• Not covered: pre-existing or unrelated faults not part of the original repair
• Not covered: physical damage, water ingress, electrical or power-surge damage
• Not covered: misuse, or work done by a third party after our service

How to Request a Revisit or Refund

To request a free revisit or raise a refund query, contact us at +91 99991 98272, message us on WhatsApp, or email info@aeroappliance.in with your booking details and a description of the issue. We will review your request and, where a revisit is due, schedule it promptly, usually within a couple of business days depending on availability across Delhi NCR.

Where a refund is approved, for example when an amount was charged in error, it is returned to your original payment method, such as your UPI account or card, within 7 to 10 business days of approval. We assess each request fairly on its facts, and this policy does not offer a blanket no-questions-asked money-back guarantee.