Privacy Policy

Who We Are

AeroAppliance provides refrigerator diagnosis, repair, cooling gas refill and installation services across Delhi NCR. We operate from A14 Building, Inderlok, New Delhi 110035. This policy applies to information we collect through our website, booking and enquiry forms, phone calls and WhatsApp messages.

You can reach us at +91 99991 98272 or info@aeroappliance.in for any question about your data or this policy.

Information We Collect

We collect only the information we need to schedule a visit, diagnose the fault and deliver the service. This is usually provided by you when you book, enquire or speak with us.

• Your name
• Your phone number
• Your service address and pincode
• Your email address, where you provide it
• Booking or enquiry details such as appliance type, brand, the problem described and your preferred time slot
• Basic technical or usage information collected automatically by our website, such as device type and pages viewed

How We Collect It

We collect your information through the channels you use to reach us.

• Online booking, enquiry and contact forms on our website
• WhatsApp messages you send us
• Phone calls you make to our team
• Website analytics and advertising tags that record how the site is used

Why We Use Your Information

We use your personal information for clearly defined, service-related purposes.

• To schedule your on-site diagnosis and confirm your appointment
• To assign and route a technician to your address
• To diagnose the fault, prepare a quote and carry out approved repairs
• To provide the ₹199 on-site diagnosis and any follow-up service
• To raise invoices and take payment after the service
• To provide warranty support, free revisits and customer service
• To respond to enquiries and improve our service quality

How We Store and Protect Your Data

We keep your information only as long as it is needed and apply reasonable safeguards to protect it. Access is limited to staff and assigned technicians who need it to serve you. We use practical security measures appropriate to a small service business, but no method of transmission or storage can be guaranteed to be completely secure, and we do not claim any formal security certification.

When We Share Your Information

We do not sell your personal information. We share it only with parties who help us deliver the service you have requested, and only to the extent needed.

• Assigned technicians and service vendors who carry out your visit
• Payment and UPI processors that handle payment when you pay after service
• FormBold, our form-delivery provider, which routes your booking and enquiry submissions to us
• Analytics and advertising providers, including Google Analytics and the Google Ads / Google tag, which help us understand website usage and measure our advertising
• Authorities or advisors where we are required to share information by law

Cookies and Tracking

Our website uses cookies and similar technologies to keep the site working, understand how it is used and measure the performance of our advertising, including through the Google tag and Google Ads. You can control or block cookies through your browser settings, though some parts of the site may not work as intended if you do.

Data Retention

We keep booking, service and invoice records for as long as needed to provide the service, honour the 90-day repair warranty, meet accounting and tax obligations, and resolve any dispute. When information is no longer needed for these purposes, we delete or anonymise it.

Your Rights

In line with the Digital Personal Data Protection Act, 2023, you have rights over the personal data we hold about you. To exercise any of these, contact us at info@aeroappliance.in or +91 99991 98272 and we will respond within a reasonable time after verifying your identity.

• Access the personal data we hold about you
• Correct information that is inaccurate or out of date
• Request deletion of your data where it is no longer required
• Withdraw consent for optional processing such as marketing
• Raise a grievance about how your data is handled

Children's Data

Our services are intended for adults arranging appliance service for their household or business. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us so we can remove it.

Contact for Privacy Queries

For any question, request or concern about your personal data or this policy, contact AeroAppliance at info@aeroappliance.in, call +91 99991 98272, or write to us at A14 Building, Inderlok, New Delhi 110035.